1. Introduction and Scope
These Terms and Conditions govern access to and use of the website and services provided by Prime Supply Srl, with registered office at Via del Castillo 17, 18038 Sanremo (Italy), VAT number 01832240087.
By accessing the website or placing any order, the user expressly agrees to be bound by these Terms. If the user does not accept these Terms, they must refrain from using the services.
These Terms apply to all service requests, whether submitted via website, email, telephone, or other communication channels.
2. Nature of the Service
Prime Supply Srl provides yacht provisioning services consisting of sourcing, purchasing, and delivering food, beverages, and related goods to yachts.
Prime Supply Srl acts as a supplier and logistics coordinator and, where applicable, as an intermediary between clients and third-party suppliers.
The company does not guarantee continuous availability of any product or service.
3. Orders and Acceptance
All orders are subject to explicit acceptance by Prime Supply Srl and may be refused at its sole discretion without obligation to provide justification.
Prime Supply Srl reserves the right to modify quantities or substitute products based on availability and to cancel orders in case of errors, pricing issues, or operational constraints.
An order is considered confirmed only upon written or explicit acceptance.
4. Pricing and Payment
All prices are indicative until order confirmation and may vary due to supplier changes, logistics, or urgency.
The client agrees that additional costs (including transport, customs, and urgent sourcing) may apply. Full or partial prepayment may be required.
Failure to complete payment may result in suspension or cancellation of the order and refusal of future services.
5. Delivery and Logistics
Delivery services are provided subject to operational feasibility. Prime Supply Srl does not guarantee delivery times.
The company shall not be liable for delays due to weather conditions, port or marina restrictions, customs issues, or inaccurate client information.
The client is responsible for providing accurate delivery details and ensuring availability for receipt of goods.
If delivery fails due to client error, additional charges may apply and no refund is guaranteed.
Prime Supply Srl reserves the right to refuse or suspend delivery where safety or operational conditions are not met.
6. Product Availability and Substitution
All products are subject to availability.
Prime Supply Srl reserves the right to replace unavailable items with similar products of equal or higher value and to adjust orders where necessary.
No liability shall arise from product unavailability or substitutions.
7. Food Safety, Quality, and Allergies
While Prime Supply Srl takes reasonable care in sourcing and handling products, all goods are provided without guarantees beyond those required by law.
The client is responsible for verifying suitability for consumption and must communicate any allergies, intolerances, or dietary restrictions at the time of order.
Prime Supply Srl does not guarantee the absence of allergens and accepts no liability for adverse reactions unless caused by gross negligence.
8. Limitation of Liability
To the maximum extent permitted by law, Prime Supply Srl shall not be liable for indirect, incidental, or consequential damages, including loss of profit, business, or opportunity.
In any case, total liability shall not exceed the total amount paid for the specific order.
All services are provided on an “as is” and “as available” basis.
9. Third-Party Suppliers
Prime Supply Srl may rely on third-party suppliers for the provision of goods or services.
The company is not responsible for acts, omissions, or delays caused by third parties and does not guarantee their performance.
10. Website Use
Users agree not to misuse the website, attempt unauthorized access, or interfere with its functionality.
The website is provided without warranties, including uninterrupted availability or error-free operation.
11. Intellectual Property
All content on the website is the exclusive property of Prime Supply Srl or its licensors.
Any unauthorized use, reproduction, or distribution is strictly prohibited.
12. Privacy and Cookies
Personal data is processed in accordance with the website’s Privacy Policy and Cookie Policy.
By using the website, users acknowledge and accept such processing.
13. Force Majeure
Prime Supply Srl shall not be liable for failure or delay due to events beyond its control, including weather conditions, maritime or port restrictions, governmental actions, or supply chain disruptions.
14. Suspension and Termination
Prime Supply Srl reserves the right to refuse service, suspend or terminate access, or cancel orders in case of breach of these Terms.
15. Governing Law and Jurisdiction
These Terms are governed by Italian law.
Any dispute shall fall under the exclusive jurisdiction of the courts of Italy.
16. Changes to These Terms
Prime Supply Srl reserves the right to modify these Terms at any time.
Continued use of the services constitutes acceptance of the updated Terms.